But there’s one up-and-coming buzzword that may have more substance to it than most: the “Zero Moment of Truth.” Coined by Google in their. The “Zero Moment of Truth,” a term coined by Google in , fully emerged in the mids when mobile device adoption rates skyrocketed. After all – Google are saying that their Zero Moment of Truth model represents the death of the sales funnel. Really? I don’t think so Of course.

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The Zero Moment of Truth Macro Study

After brands issued their stimulus, there was little to be done other than wait for the result. Zzmot example, one classic stimulus you might remember is when Tony the Tiger takes a bite of Frosted Flakes and instantly erupts into an enthusiastic, “They’re Grrrrreat! Google’s initial research showed the average consumer utilizing The “Zero Moment of Truth,” a term coined by Google infully emerged in yoogle mids when mobile device adoption rates skyrocketed, social media networks took off and unbiased third-party review sites took center stage.

Using the traditional, pre-digital technology model, the first touchpoint a brand had with consumers was out-of-home or direct marketing. Develop a consistent, organic social media strategy to ensure that your brand appears active, responsive and educated about the industry you operate within.

We asked Dallas how the onset of digital marketing has changed the buyer’s journey and what steps companies can take to address the changes. In the heyday of traditional advertising, there was little opportunity for consumer feedback outside of snail-mailed letters to the manufacturer or word-of-mouth comments to friends and neighbors. The ZMOT represents the first time in the formerly business-driven advertising machine that consumers have owned a piece of the purchase path.


If your spoonful of cereal isn’t as tasty as Tony the Tiger’s was, you might choose a different brand on your next grocery run.

When organic efforts reach a plateau, paid social media and paid search ads are an effective tool to target high-intent users with keyword phrases to maximize reach and return on investment. Implement a strong blogging strategy, which can be used to develop content that addresses customer concerns, entertains communities, and provides endless ideas for social media posts and email marketing newsletters.

With the ZMOT falling directly between the initial stimulus and the FMOT the purchaseinterested consumers now have unlimited resources at their fingertips for research, fact-checks, price comparisons and testimonials. Solicit genuine product reviews from current customers, distributed among various third-party review sites.

Even better, the email channel can be fully xmot through drip and trigger campaigns to ensure that a brand consistently appears at the top of each customer’s inbox.

Here’s what he had to say.

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Recognizing and accepting that the purchase journey has permanently changed is a business’ first step toward drawing a new map for future marketing efforts.

And make no mistake, consumers revel in their new role. This moment, coined the “First Moment of Truth” FMOTmarked when the consumer was first confronted with the product in real life and had to decide which brand to purchase.


The next step occurred during the consumer’s retail experience in-store, on the shelf or at point-of-sale. The goal of this so-called stimulus phase was to broadcast the brand message to as many people as possible through mass media communication including newspapers, magazines, billboards, radio and television. The majority of resources consumers tap to inform purchase decisions fall outside the direct control of the businesses that would traditionally conduct advertising campaigns for the product in question.

Businesses have been advertising for hundreds of years and, until very recently, the process has remained largely unchanged.

Zero moment of truth (ZMOT) decision-making moment – Think with Google

While the traditional model stood unchanged for close to years, with the onset of digital technology, a new marketing moment has emerged. If executed correctly, the stimulus played the role of building brand recall and trust with consumers, resulting in more purchases of their particular brand. But how can they realistically zmpt this?

Most consumers solidify purchasing decisions well before actually entering a store or adding a product to their online shopping cart. Here are five strategies we recommend to our clients.